Put control before the next deposit, wager or playing session
Last Updated: 14 September 2026
We provide gambling as entertainment for adults aged 18 or older. It involves financial risk, winnings are not guaranteed, and it is not income or a solution to money problems. This policy explains boundaries, warning signs and ways to stop access.
Our commitment is expressed through action
Responsible gambling is part of account administration. We support limits, reality checks, breaks, self-exclusion and marketing preference changes. Use only money you can afford to lose, set time and spending boundaries before play, and stop when they are reached.
Entertainment has a cost ceiling
Set a session cost that cannot affect rent, food, bills, debts, savings or family needs. It may be lost in full. Balances earn no interest, and a win does not make gambling predictable. The 3x deposited-funds turnover rule before withdrawal is never a reason to deposit more, extend play or chase an outcome.
Age checks and protection on shared devices
You must be 18 or older. We may require ID, proof of address, payment evidence, a selfie or video, or a verification call. One account is permitted per person, household, IP address and computer.
Adults who share a home or device with minors should:
- keep login and payment credentials private;
- sign out after each account session;
- avoid saving passwords on a shared browser;
- use parental or device controls;
- protect access to email, banking and wallet applications;
- contact support if a minor may have accessed the account.
Choose the control that matches the risk
Different tools address money, staking, time and access. Choose the one that matches the risk rather than relying on intention during play.
| Control | What it addresses | Player action | When it is useful |
|---|---|---|---|
| Deposit limit | Money added to the account | Set a maximum before funding play | Spending is exceeding a planned budget |
| Loss limit | Net gambling loss within the selected period | Choose a loss boundary in account controls | Wins and losses are distorting spending decisions |
| Wager limit | Total amount staked | Cap aggregate stakes for a period | Repeated wagers hide the true volume of play |
| Session limit | Time spent signed in or playing | Set a maximum session duration | Play continues longer than intended |
| Reality check | Awareness of elapsed time and activity | Select reminders and stop to review them | Time or transaction volume is easy to overlook |
| Cooling-off | Short break from gambling | Request temporary account access control | A pause is needed before deciding what comes next |
| Self-exclusion | Stronger separation from gambling access | Apply through the account route or support | Control has been lost or gambling is causing harm |
| Marketing preference | Promotional prompts | Opt out of eligible marketing | Messages trigger urges to deposit or return |
Deposit limits should come from disposable entertainment money, not the cashier maximum. Our loss limit creates a stop point around account losses. Wager limits reveal aggregate staking across repeated rounds. Session limits establish an end time, while reality checks prompt you to leave the game and compare activity with the boundary set before play.
Lowering a boundary should never wait for motivation
Use your account or [email protected] to request a control. Lower a limit as soon as it feels too high. An increase or removal may involve a delay or review. Check the effective amount and period after submitting a change; if the setting is unclear, stop play and ask support.
Cooling-off, self-exclusion and account closure have different purposes
Cooling-off creates a temporary break when play is impulsive or a loss feels urgent. Self-exclusion is the stronger tool when control has been lost or harm has occurred. Request it through the account route or support and identify it as responsible gambling. If safety motivates closure, say so and also change marketing preferences.
Warning signs that deserve an immediate pause
One sign can be enough to take action. Warning patterns include:
- spending more money or time than planned;
- returning quickly to recover a loss;
- increasing stakes because smaller wagers no longer feel meaningful;
- hiding gambling activity or account statements;
- borrowing, selling belongings or delaying bills to fund play;
- feeling anxious, irritable or preoccupied when not gambling;
- using gambling to escape stress, loneliness, conflict or low mood;
- neglecting sleep, work, study or relationships;
- opening repeated sessions after deciding to stop;
- treating a win as proof that losses can be recovered.
If any pattern applies, stop depositing and wagering. Use cooling-off or self-exclusion, remove marketing prompts, consider payment blocks and speak to a trusted person or an independent support service.
Circumstances that can increase risk
Financial pressure, debt, recent loss, grief, isolation, poor sleep, alcohol, fast repeated play and emotionally charged events can weaken decisions. Do not gamble while distressed or impaired, use borrowed money, or let the headline of up to EUR 450 plus 250 free spins decide a deposit. The live Promotions panel governs the offer; your limit governs spending.
Ten questions for an honest self-check
Answer these questions based on behaviour, not intention:
- Have I spent more on gambling than the amount I set aside for entertainment?
- Have I continued playing mainly to recover money lost earlier?
- Have I hidden deposits, withdrawals, statements or playing time from someone close to me?
- Have I borrowed money, delayed a bill or used essential funds to gamble?
- Do I feel restless, anxious or angry when I try to stop?
- Have I increased stakes to create the same excitement or to speed up recovery of a loss?
- Has gambling affected my sleep, work, study, health or relationships?
- Have I ignored a reality check, personal budget or planned session end?
- Do promotional messages or sports events trigger deposits I had not planned?
- Have I returned to gambling after deciding that I needed a break?
A “yes” does not need to be defended or balanced against a win. It is a reason to reduce access and seek support. Several “yes” answers make a cooling-off period, self-exclusion and independent help especially important.
Myths that can keep harmful play going
- “A win is due after losses.” Previous outcomes do not guarantee the next result.
- “A larger stake recovers money faster.” It increases the amount at risk and can deepen a loss just as quickly.
- “I can stop after one more bet.” A repeated promise is not a boundary; use a session limit, break or self-exclusion.
- “A bonus makes a deposit safer.” Bonus conditions do not protect deposited money or remove risk.
- “Skill removes gambling risk.” Knowledge does not guarantee a casino result or sports outcome.
Financial and device barriers add useful distance
Pair account tools with external barriers. Ask a bank or card provider about gambling blocks, remove saved payment details, separate essential money and use blocking software or device controls. A trusted adult can hold control passwords. These measures support rather than replace self-exclusion.
Guidance for friends and family
Describe specific effects on money, time, secrecy and distress without arguing about outcomes. Do not lend gambling money. Protect shared accounts, cards, devices and passwords; encourage self-exclusion and independent health or financial help. You may give our team a concern about another adult, although we may be limited in the account details we can discuss.
Independent support beyond the account
Account tools are one part of protection. Independent assistance can address health, debt, relationships and access across multiple gambling services.
| Support route | Help it can provide | Practical next step |
|---|---|---|
| National problem-gambling service | Confidential assessment and specialist guidance | Use the official service directory for your location |
| Licensed healthcare professional | Mental-health, addiction or crisis support | Request an appointment and explain the gambling impact |
| Independent debt adviser | Budget, debt and creditor planning | Gather statements and ask for confidential financial guidance |
| Bank or payment provider | Gambling blocks and transaction controls | Ask which card, bank or wallet controls can be applied |
| Blocking-software provider | Device-level gambling access barriers | Install controls on every device you use |
| Trusted family member or friend | Accountability and help protecting finances | Share the plan and agree on specific boundaries |
Choose an official independent service appropriate to your location. For self-harm risk or immediate danger, contact the local emergency or crisis service now.
What we do as the operator
We enforce 18+, the single-account rule and payment ownership, use SSL and may require identity, address, payment, selfie, video or call verification. We provide loss limits and self-exclusion, support marketing changes and treat a help request as an operational instruction.
Ask our team to apply the next protective step
For responsible-gambling help, use the account controls or contact:
- Email: [email protected]
- Telephone: +35880005733
State the control you want: a lower limit, cooling-off, self-exclusion, safety-led closure or marketing opt-out. If control is lost, stop depositing and wagering, then combine the account action with independent support and financial or device barriers.